Skills

Industries Worked in

Finance (GenRe 2006, Capital Group 2006CBA 2004 – 2005, IAG 2004, Suncorp-Metway 1998, 2005, Q-Super 1999, Distra 2002, Precision Administration 2009, Deutsche Bank 2010)
IT (Integraph 1993-1996, Mincom 1997-98, Distra 2002, Bay Tech 1999-2002, IDS Scheer 2006-2008)
Government (Aged Care 2004, WorkCover NSW 2002-3, AFFA 2001, Dept Natural Resources 2000, Education Qld, OSR 2005, FDIC 2008)
Consulting (IDS Scheer, 2006, Adaptra/Touchpoint 2004, 2005, Bay Technologies 1999 – 2002)
Energy (Chevron 2006, BP 2007, 2008, PetroCanada 2008)
Telecommunications (Optus 1999 – 2000)
Manufacturing (Dy-Mark 1997, 2004)
Utilities (HydroOne 2010)
Other (QCL, Law, Cerebral Palsy, Odysee Training, Phamacutical (ZLB, CSL), Chevron 2006)
Pharmaceutical (ZLB, CSL, Johnson & Johnson), Chevron (2006) BP (2007)

Business Process Analysis and Consulting (> 12 years)

Conducted interviews to determine business needs
Analysis of workflow to develop conceptual designs
Facilitate JAD sessions to collect information for design
Designed workflow application for Configuration management, Ministerial correspondence and Director General Correspondence
Document user requirements and design. Process mapping skills. Visio, UML, ARIS
Consulting assignments to review and advise improvement of processes and quality systems (Dy-Mark, Odyssey, Education Queensland, Bay Technologies, WorkCover, CBA, IAG)

Business Analysis (> 9 years)

Facilitate workshops on Modeling processes, Process improvement and User requirements
Document User requirements and Process mapping (UML, Rational Rose, Visio 2000, Word, ARIS)
Requirements for integration between workflow and electronic document management systems
Involved in the full Software Development Life Cycle (SDLC)
Implementation of applications – pilot, testing, coordinating updates, Go-live
Develop test plans and test cases and coordinate testing activities – Functional and UAT
Change Management Plan – Communication, Training – group & individual (Executive) level
Documentation: Requirements, Process maps, Test plans/result, Training guides, Business Cases etc.

Project Management and Project Methodologies (> 10 years)

Managed of IT Projects in line with Project Methodologies eg. Mentor – WorkCover
Guide and train other Project Managers in use of methodologies (Mincom & Bay)
Document and improve Project Management methodologies (Mincom & Bay)
Training through Master of Business (MBus) course (QUT)
Founding member of Project Management Institute (PMI – Qld Charter)

Quality Systems and Standards / Process Documentation (> 12 years)

Process analysis and process improvement, Business Process Re-Engineering
Master of Business (Quality Management) QUT 1997-1999
Quality Manager / Business Process Consultant – Bay Technologies (1999 – 2001)
Quality Analyst – Mincom (1998 – 1999)
Quality Manager / Office Manager / Administrator (1993 – 1996)
Implemented, Audited, Maintained or Reviewed Quality Systems and Project Management Methodologies in the following industries: IT (Bay Technologies, Intergraph), Software Development (Mincom, Distra), Training (Odyssey), Manufacturing (Dy-Mark) Government (Education Queensland), and Telecommunications (Cable & Wireless Optus)
Quality internal audits (1994 – 2003)
Designed and managed development of tools to automate Business Processes

Facilitation / Workshops / Training (> 10 years)

Conduct Workshops for collecting ‘As Is’ and ‘To Be’ processes
Facilitation and mediation training through law degree and ongoing
Facilitate JAD sessions for collection of requirements / design
Facilitate Organisational Development sessions after major cultural change (Suncorp-Metway)
Train staff in JAD and facilitation skills (Corrective Services Dept 1998)
Train staff in Applications as part of implementation (WorkCover 2003)
Training in Business Process Modeling and ARIS tool 2005 – 2006 IDS Scheer

Development and Implementation Methodologies (> 10 years)

Document Methodologies (Mincom and Bay Technologies) and improve existing methodologies
Training and mentoring staff in methodologies
Essentially offered some services of a Project Office (Mincom & Bay)
Training & implementation of Configuration Management (Cable & Wireless Optus)

Workflow (3 – 4 years)

Winner of Microsoft MEC Most innovative use of workflow using Exchange 2000
Map Business Processes for workflow automation
Basic programming and bug detection & evaluation (HTML, ASP, XML, VB, SQL Script)
Project Management of Workflow Projects (four years) – Supervision and testing of Workflow apps
Integration with Document Management Systems (recFind: DNR, e-Drawer, TRIM: AFFA, WorkCover)
Ministerial Correspondence (BA / Project Manager – DNR 2001, AFFA 2002, WorkCover 2003)

Other

Presentation & Training skills (training, inductions, sales, Microsoft presentations)
Change Management (Organisational Psychology – ANU, Master of Business – QUT, process change)
Organisational Development (Suncorp Metway, Master of Business – QUT & Psychology degree)
Knowledge Management (Microsoft Solutions – Exchange 2000, BizTalk, Portals, Sharepoint)