August 2010 – Present
Hyrdo One Canada (Hydro Electricity Utility Company)
Project Manager
Manage project – Plan and establish scope of BPM implementation within the organization based on Maturity Assessment and drive deployment. Streams include setting up a BPM Center of Excelence, Implement process governance including Process Ownership, Process repository utilization, Development of a Process Improvement and Performance Management Framework and implement a pilot project.
February – July 2010
Deutsche Bank
Program Manager
Program Manager to set up outsourcing Utility of 100 people in India. Coordinated 6 Project Managers. Through facilitated and collaborative approach developed an operating model for process oriented outsourcing utility for services provided in India covering Management reporting, Financial Administration and Vendor Management. Planning and facilitation of global implementation planning workshop in India.
April 2009
Precision Administration – Brisbane, Australia
Business Improvement Leader
BPM implementation
Develop a Target Operating Model for the organization and coordination of Executive Strategic Workshops
Develop a Business Process Improvement Methodology
Major Process Reviews for Contributions and Employer set up and Maintenance
December 2008
FDIC (Federal Deposit Insurance Corporation)
IDS BPM Consultant
Training and condut methodology workshops for implementing Process Modeling
October 2008 – December 2008
BP (British Petroleum)
IDS BPM Consultant
Write white paper for modeling framework integrating Business Object State Modeling, Data modeling and Processing modeling
June 2008 – July 2008
Petro Canada & Philadelphia Housing Authority
IDS BPM Consultant
Training and workshops in running Simulation tool through processes for Analysis purposes
November 2007 – December 2007
BP (British Petroleum)
IDS BPM Consultant
Defining Processes for Natural Gas Scheduling and Settlements for Upstream processes
Conduct “To Be” Workshops and model results
September 2007 – October 2007
Johnson & Johnson
IDS BPM Consultant
Defining IT processes inline with ITIL process reference models
ITIL Incident Management, Change Management and Configuration Management processes – To Be
July 2007 – August 2007
Goodyear
IDS BPM Consultant
Consulting on Supply Chain Process Re-engineering
April 2007 – Present
Owens Corning
IDS BPM Consultant
Coaching on Facilitation and Process Workshops and Analysis
March 2007
CSC – Computer Sciences Corporation
Trainer
Training on ARIS Business Process Tool – Basic and Advanced 4 days
November 2006 – March 2007
CSL Pharmacuticals
IDS BPM Consultant
Development of Conventions for BPM and Training materials
Pilot workshop facilitation skills for process improvement
October 2006
GenRe – General Re-insurance
IDS BPM Consultant
Training and Facilitation of Process Workshops
March 2006 – October 2006
Capital Group – Irvine, Orange County, CA
IDS BPM Consultant
Project Management – ARIS deployment
Consulting and Training in ARIS Business Process Management
November 2005 – Present
IDS Scheer – Berwyn, PA
BPM Consultant
Consulting in Business Process Management
Consulting in ARIS Business Process Management Tool
Training in ARIS and Business Process Modelling
Consultant at GenRe, ZLB Bhering, Chevron, Navy
September 2005 – November 2005
CBA – Commonwealth Bank of Australia – Sydney, Australia
Project Manager (though Touchpoint Consulting)
Project Manager for data migration for General Insurance workflow system
Prepare and Coordinate delivery of Implementation Plan
February 2005 – May 2005
GCCC – Gold Coast City Council – Gold Coast, Australia
Business Process Analyst
Conduct workshops for ‘As Is’ and ‘To Be’ processes for Software Assets Management (SAM) using Visio
Analyse and design processes, develop Implementation Plan and create process documentation
November 2004 – January 2005
OSR – Office of State Revenue NSW Government – Sydney, Australia
Project Manager (though Touchpoint Consulting)
Project Management of Document & Correspondence Management project
Business Analysis and Business Process Analysis
Process Mapping of “As Is” and “To Be” processes using ARIS tool within workshops
Prepare Gap Analysis for changes to affect the business and conduct Change Management workshops
May 2004 – August 2004
Insurance Australia Group – Sydney and Melbourne, Australia
Process Analyst (though Touchpoint Consulting)
Process Mapping of “As Is” processes for Receipting and Bank Reconciliation using ARIS tool
Conduct Workshops and analyze processes identifying issues and opportunities
March 2004 – May 2004
Commonwealth Bank of Australia – Sydney, Australia
Process Analyst
Process Mapping of “As Is” processes for Term Deposits using ARIS tool
Conduct Interviews and shadow processes to collect and analyse data
January 2004 – March 2004
Aged Care and Disability – Department of Families NT Government – Darwin, Australia
Consultant
Review the Pensioners Concession Scheme for NT Government
Conduct Interviews and analyze processes and data in order to make recommendations for change
November 2003 – December 2003
Dy-Mark (Spray Can Manufacturer) – Brisbane, Australia
Quality Consultant
Quality Management – Manufacturing Industry
Transfer Quality Management System from ISO 9000:1994 to ISO 9000:2000
Documentation of processes – Process Improvement – Document control
Install procedures for Continuous Improvement including coordinating customer surveys
August 2002 – April 2003
WorkCover NSW – Sydney & Gosford, Australia
Project Manager / Business Analyst – Contract
Selection and implementation of Web-based workflow / electronic document management system
Requirements for Integration with Trim Document Management System and recFind
Follow established project methodology: Mentor
Prepare Business Case for board including Cost benefit analysis
Facilitate process improvement & user requirements workshops
Process improvement of Executive and Ministerial Services Unit processes
Plan, coordinate and conduct User Acceptance Testing
Implementation process and application changes
Brought project in on time (fixed deadline due to Head Office Relocation) and within budget
April 2002 – August 2002
Distra – Sydney, Australia
Business Process and Quality Consultant – Contract
Start-up company. Banking transactions – software development
Analyze and implement business processes in order to bring more control into processes of the development team
Object Oriented Java development – Implemented hybrid eXtreme Programming approach
Review of RUP – Rational Unified Process and Mentor Methodologies
Product Reviews for TogetherJ, Rational suite of products, Rational Rose
Develop Use case methodology for requirements gathering
Prepare a Quality Management plan and assess Quality improvements
Developed intranet site for organizational information and management reporting
Developed automatic batch scripts to report results of auto compile and test scripts
Modify PHP application for reporting of errors and issues on-line
February 2002 – March 2002
Internal Audit Bureau – Sydney, Australia
Temporary Contract
Review and reformat audit reports and provide support to auditing team
February 1999 – December 2001
Bay Technologies Communications Pty. Ltd. (Bay) – Brisbane, Australia
Business Process Consultant & Bay’s Quality Manager – Permanent full-time
Internal Role to Bay
Document provide and maintain project management methodologies and processes including templates, tools and standards
Developed and implemented methodologies for JAD (Joint Application Development) workshops
Process Improvement on Bay procedures and methodologies
Facilitate post-implementation and post-project reviews and management review meetings
Provide support and training to project managers, as required
Produce Web based project ‘kits’ with procedures, tools & methodologies
Manage and perform Internal Quality Audits and Coordinate external certification audits for ISO 9000 certification
Customer Projects
Project Management
Business Process Consultant
Workflow and Microsoft Knowledge Management Solutions
For more information on Client work completed with Bay refer to Projects below
July 2001 – December 2001
AFFA (Agriculture Fisheries Forestry Australia) – Canberra, Australia
Business Process Consultant / Project Manager (for Bay Technologies)
Development project. Web-based application. Ministerial correspondence workflow development in Exchange 2000. Replaced Lotus Notes application. Integration with Trim Document Management System. Based on Secretarial system (see below)
General Project Management duties including supervision and guidance of technical and business staff
Define user requirements using interviews and facilitated workshops (JAD)
Business Process mapping using UML and Visio 2000
Functional testing of application. Supervise customer Acceptance testing
Requirements for integration with Trim
Coordinate and conduct design development testing and implementation (touched all aspects of Software Development Life Cycle)
December 2000 – July 2001
AFFA (Agriculture Fisheries Forestry Australia) – Canberra, Australia
Business Process Consultant / Project Manager (for Bay Technologies)
Secretary’s Correspondence Project – Exchange 2000
Pilot Project. Application Development. Web based application development in Exchange 2000. Part of organization wide initiative to implement Electronic Records Management with eDrawer (TRIM’s web based document management). Large government organisation (5,000 employees)
General duties as outlined in above AFFA project
April 2000 – December 2000
Department of Natural Resources – Brisbane, Australia
Business Analyst/ Project Manager (for Bay Technologies)
Ministerial Correspondence Exchange 2000 Workflow Application – Pilot
Winner of Microsoft MEC Most innovative use of workflow using Exchange 2000 (Oct 10 2000)
General Project Management duties including supervision and guidance of technical and business staff. Involved in all stages of Software Development Life Cycle.
Review and recommend appropriate technology to implement solution
Define User requirements using facilitated workshops and JAD methodology. Facilitated JAD sessions.
Business Process mapping using UML and Visio 2000
Design workflow application
Functional testing of application. Supervise customer Acceptance testing.
March 2000
Odyssey Training – Brisbane, Australia
Quality Consultant (for Bay Technologies)
Second party quality audit and report to assist in obtaining External ISO 9000 certification
September 1999 – January 2000
Cable & Wireless Optus – Brisbane, Australia
Business Process Consultant – Telecommunications (for Bay Technologies)
Clean Management process implemented for Y2K and configuration control
IT Outsourcing Department – support of Bill Production software (approx 50 staff)
Analyse, design, test and implement automation of Clean Management workflow within existing Delphi Work Order application
Facilitate communication between Application Development staff and users
March 1999 – June 1999
Education Queensland – Brisbane, Australia
Business Process Consultant (for Bay Technologies)
Review existing processes for IT Department – Consulting role (approx 60 people)
Collected and analysed quantitative and qualitative staff feedback. Interviews and Surveys
Produced Recommendations report and Implementation Plan presented to management
July 1999 – August 1999
Q–Super – Brisbane, Australia
Project Officer – SOE Implementation (for Bay Technologies)
Conduct Project Audit and Training and assisting Project Manager
Develop Training Needs Analysis for SOE (Standard Operating Environment) Implementation
July 1999 – August 1999
Queensland Cement Limited (QCL) – Brisbane, Australia
Project Manager (for Bay Technologies)
Project Manager of SMS (Microsoft System Management Server) Implementation
February 1999 – August 1999
Department of Natural Resources – Brisbane, Australia
Project Manager (for Bay Technologies)
Project Management of SMS Pilot and Implementation Project
November 1997- September 1998
Mincom Pty. Ltd. – Brisbane, Australia
Quality Analyst / Document Controller
Work in Team within Quality Support area (similar services to a Project Office in terms of training, tools, methodologies etc.)
Training of staff and external customers in project activities (including change management and JAD facilitation)
Provide assistance to internal customer on Project Management and the Mincom Implementation Methodology
Development and implementation of process improvement
Quality Management and Analysis including document and review of Quality System
Conduct Quality audits, Follow up corrective and preventative actions
July 1998 – November 1998
Suncorp-Metway – Brisbane, Australia
Organisational Development – University Project
Organisational development consultancy project in Loans Operations Department (10 managers 220 staff)
Conducted analysis of organisational culture as a result of major change and helped developed an intervention program to assist management team
Facilitated Team workshops to collect employee cultural concerns for feedback to a Management forum
Contributed to a discussion paper for my Master of Business thesis
January 1997 – November 1997
Dy-Mark (Spray Can Manufacturer) – Brisbane, Australia
Quality Consultant – Manufacturing Industry
General Quality Management duties including: Documentation of processes. Process Improvement. Document control, Co-ordinate and conduct internal audits, training staff, implementation of change.
Prepare the company for Quality Assurance Certification
Occupational Health and Safety
March 1995 – December 1996
Intergraph Corporation Pty. Ltd. – Canberra, Australia
Office Manager / Quality Manager – Part-time
General Quality Management duties including: Documentation of processes. Process Improvement. Document control, Co-ordinate and conduct internal audits, Coordinate ISO 900 certification.
General Administration, order processing, events, purchasing
June 1993 – February 1995
Intergraph Corporation Pty. Ltd. – Brisbane, Australia
Office Administrator – Brisbane Office – Full-time
General Quality Management duties including: Documentation of processes. Process Improvement. Document control, Co-ordinate and conduct internal audits.
Design Specification for Sales Tracking application
Lara Meyers 