Professional Experience

October 2012 – Present

Wiley Publishing, New York, U.S.A.

Wiley is a New York based publisher specializing in international academic publishing. Wiley were developing alternative distribution channels and business models as part of the move from print to electronic media. As part of that transformation process a Centre of Excellence was established to deal with the human and process aspects of change accompanying the necessary technology updates.

Business Process Lead: Lead Process Improvement consultant providing coaching to distributed global team of Process Analysts. Established an Enterprise Process Architecture and a Process Improvement Community of Practice.

Projects include:
Supervision and review of Subscriptions Management processes.
Update to Content Management processes as part of major technology and organizational structure change.

November 2009 – 2012

Accenture – New York, U.S.A.

Global Management Consulting
Manager level within the Process and Innovation Performance Practice

Main Project Involvement:
Project Lead (5 staff) for Enterprise BPM Implementation in Canadian Utility company. Streams included Process Improvement Methodology, Establish Center of Excelence, Performance Measurement Framework and Process Repository Utalization.
Program Manager for establishment of a Global Business Process Outsourcing Utility within India for Wall Street Global Bank. Part of establishing a more process-oriented organization.

April 2009 – October 2009

Precision Administration – Brisbane, Australia

Provides Superannuation Services to Super funds including Sun Super.
Business Improvement Leader
Manage staff (6 staff – 3 Senior Business Improvement Analysts and 3 Business Improvement Analysts)
Management reporting, coaching and mentoring of staff

Main Project Involvement:
BPM implementation – including ARIS set up, training and conventions
Train 30 staff and coordinate the development of a process repository
Major Process Reviews for Contributions and Employer set up and Maintenance

November 2005 – March 2009

IDS Scheer – New York, U.S.A.

Consulting Manager and Enterprise Business Process Solution Lead for the Americas

Manage staff
Consulting in Business Process Management
Facilitation of Workshops for Business Analysis and Process Improvement
Consulting in ARIS Business Process Management Tool
Presentations to Users Group on Developing High Level Process Diagrams, Facilitation and BPM Governance

Clients included:
GenRe Insurance, CSL Bhering, Chevron, Navy, GoodYear, Johnson & Johnson, Capital Group, Owens Corning etc.

Refer to Projects page for further details.

November 2003 – November 2005

Independent Consultant in Various Industries – Australia

Project Manager, Business Analyst, Business Process Consultant

Project Manager for data migration for General Insurance workflow system
Prepare and Coordinate delivery of Implementation Plan
Analyse and design processes, develop Implementation Plan and create process documentation
Project Management of Document & Correspondence Management project
Business Analysis and Business Process Analysis
Prepare Gap Analysis for changes to affect the business and conduct Change Management workshops
Conduct Workshops and analyze processes identifying issues and opportunities and ‘As Is’ and ‘To Be’ Processes
Review the Pensioners Concession Scheme for NT Government
Conduct Interviews and analyze processes and data in order to make recommendations for change
Quality Management – Manufacturing Industry (Transfer Quality Management System from ISO 9000:1994 to ISO 9000:2000)
Process improvement of Executive and Ministerial Services Unit processes
Plan, coordinate and conduct User Acceptance Testing
Implementation process and application changes
Start-up company. Banking transactions – software development
Analyze and implement business processes in order to bring more control into processes of the development team

Clients included:
Commonwealth Bank, Gold Coast City Council, Office of State Revenue, Insurance Australia Group, Aged Care and Disability, Dymark, Internal Audit Bureau, WorkCover, Distra

Refer to Projects page for further details.

February 1999 – December 2001

Bay Technologies Communications Pty. Ltd. (Bay) – Brisbane, Australia

Business Process Consultant & Bay’s Quality Manager

Internal Role to Bay:
Document provide and maintain project management methodologies and processes including templates, tools and standards
Developed and implemented methodologies for JAD (Joint Application Development) workshops
Process Improvement on Bay procedures and methodologies
Facilitate post-implementation and post-project reviews and management review meetings
Provide support and training to project managers, as required
Produce Web based project ‘kits’ with procedures, tools & methodologies
Manage and perform Internal Quality Audits and Coordinate external certification audits for ISO 9000 certification

Customer Projects:
Project Management
Business Process Consulting
Workflow and Microsoft Knowledge Management Solutions

Clients included:
AFFA (Agriculture Fisheries Forestry Australia), Department of Natural Resources, Cable & Wireless Optus, Q-Super

Refer to Projects page for further details.

November 1997 – September 1998

Mincom Pty. Ltd. – Brisbane, Australia

Quality Analyst / Document Controller

Work in Team within Quality Support area (similar services to a Project Office in terms of training, tools, methodologies etc.)
Training of staff and external customers in project activities (including change management and JAD facilitation)
Provide assistance to internal customer on Project Management and the Mincom Implementation Methodology
Development and implementation of process improvement
Quality Management and Analysis including document and review of Quality System
Conduct Quality audits, Follow up corrective and preventative actions

Refer to Projects page for further details.

January 1997 – November 1997

Dy-Mark (Spray Can Manufacturer) – Brisbane, Australia

Quality Consultant – Manufacturing Industry

General Quality Management duties including: Documentation of processes, Process Improvement, Document control, Co-ordinate and conduct internal audits, training staff, implementation of change
Prepare the company for Quality Assurance Certification
Occupational Health and Safety

Refer to Projects page for further details.

June 1993 – December 1996

Intergraph Corporation Pty. Ltd. (Part-time) – Canberra, Australia

Office Manager / Quality Manager

General Quality Management duties including: Documentation of processes, Process Improvement, Document control, Co-ordinate and conduct internal audits, Coordinate ISO 900 certification
General Administration, order processing, events, purchasing
Design Specification for Sales Tracking application

Refer to Projects page for further details.