Process Documentation / Design and Analysis
(The Processes of Process Management)
Dy-Mark – Spray can marking / packaging supplies – 1997, 2004
Mincom – Software development company – 1997-1998
Bay Technologies – Consulting company – 1999–2002
Suncorp Metway – Bank and insurance – 2005
IDS Scheer – Business process modeling software – 2006–2009
Continuous Improvement Process
Integraph – Software development – 1993-1996
Dy-Mark – Spray can marking / packaging supplies – 1997, 2004
GoodYear -2007
Owens Corning – 2007
Facilitation / Workshop Techniques
Mincom – JAD / requirements collection – 1997-1998
Bay Technologies – JAD / requiements collection – 1999–2002
IDS Scheer – Process workshops – 2006–2007
Precision Administration – Train business improvement group – 2009
Consulting Processes
Mincom – 1997-1998
Bay Technologies – 1999-2002
Adaptra/Touchpoint – BPM consulting company – 2004
IDS Scheer – 2006-2009
Banking / Finance Processes
Distra – Software development for credit cards – 2002
Suncorp Metway – 2005
CBA (Commonwealth Bank Australia) – 2004,2005
Capital Group – 2005-2006
Precision Administration – Superannuation, insurance services – 2009
Deutsche Bank – Business process outsourcing for IT supporting services – 2010
Term Deposits End 2 End
CBA (Commonwealth Bank Australia) – 2004
Credit Card B2B Switches
Distra – 2002
Reconciliation Process – Accounts Receiveable
IAG (Insurance Australia Group) – 2004
AIG (American International Group) – 2008
Precision Administration – Receipting processes – 2009
Insurance Processes
IAG (Insurance Australia Group) – 2004
CBA (Commonwealth Bank Australia) – 2005
GenRe (General Re-Insurance) – 2006
Member Set-up and Maintenance
Precision Administration – 2009
Underwriting Process
GenRe (General Re-Insurance) – 2006
IT Development Processes
Mincom – 1997-1998
Education Queensland (State Government) – 1999
Cable and Wireless Optus – 1999-2000
Bay Tech – 1999-2002
Distra – 2002
Johnson & Johnson – 2007
IT Implementation Methods
Mincom – 1997-1998
Bay Tech – 1999-2002
IDS Scheer – 2006-2009
Extreme Programming
Distra – 2002
Configuration Management
Cable and Wireless Optus – 1999-2000
Distra – 2002
Johnson & Johnson – 2007
Software Asset Management
Gold Coast City Council – 2005
Change Management Methods
OSR (Office of State Revenue), N.S.W. State Government – 2004-2005
Ministerial Correspondence – Workflow, Approval and Tracking
WorkCover, N.S.W. – 2002-2003
AFFA (Agriculture Fisheries Forresty Australia) – 2001
Department of Natural Resources – 2000
Revenue Collection
OSR (Office of State Revenue), N.S.W. State Government – 2004-2005
Government Services – Aged Services
Aged Care and Disability, N.T. State Government – 2005
Production – Manufacturing
Dy-Mark – Spray can marking / packaging supplies – 1997, 2004
CSL – Pharmacutical – 2007
Warehouse / Shipping
Dy-Mark – Spray can marking / packaging supplies – 1997, 2004
Occupational Health and Safety
Dy-Mark – Spray can marking / packaging supplies – 1997, 2004
Administration
Integraph – Software company – 1993-1996
Sales
Integraph – Software company – 1993-1996
Purchasing / Requisition
Integraph – Software company – 1993-1996
Training
Odysee Training – 1998
OSR (Office of State Revenue), N.S.W. – 2004-2005
IDS Scheer – 2005-2009
Precision Administration – Proccess modeling and analysis – 2009
Energy Processes
British Petrolium (BP) – Upstream processes for managing scheduling and contract settlement for natural gas – 2007
Outsourcing
Deutsche Bank – 2010
Scheduling
British Petrolium (BP) – 2008
Hydro One – 2010
Lara Meyers 